Try before you buy.
We have trial versions on the website for Video Converter GT and MKVShrink GT. Aside from missing advanced features and additional device support, Video Converter Free and MKVShrink Free share the same code and capabilities of their paid counterparts.
If you are experiencing issues with the free version, the paid version will likely have the same issues.
If you are running into something that should work, but does not, please use the contact us page to let us know.
We offer a 60 day money-back guarantee.
If you are experiencing complications with the paid version, we will do what we can to make it work for you, or if you prefer, if your purchase date was within 60 days, we will refund your purchase.