Archive for the 'Support' Category

DVD Catalyst 3 3.90.x recall, 3.86.2 current latest version.

Friday, July 2nd, 2010

We screwed up.
We were so excited about the new features in DVD Catalyst 3.90 that we took too much on our plates. During development, we added the new file-transfer code recently included in DVD Catalyst Free Plus, and besides inclusion of new device profiles, we modified 2-pass conversions so that the first pass would be [...]

Why is the resolution different than what you have selected?

Sunday, June 20th, 2010

Video comes in different formats and sizes.

Troubleshooting conversion issues

Friday, June 11th, 2010

If you are experiencing complications during the conversion, there are a couple of things you can try.
(This applies to DVD Catalyst as well as most other DVD and video file conversion tools)
* 99 Tracks / Scrambled Scenes. Some newer DVDs feature a non-DVD compliant protection system. This protection system (called ARCOSS) can affect playback on [...]

HTC Windows Mobile phones and Audio synchronization issues

Friday, April 30th, 2010

Over the last couple of weeks, some people have reported issues in regards of audio synchronization (lips dont match the spoken words) with some HTC phones running WIndows Mobile, such as the HD2.
The problem lies in the phone. Playing the video files on anything else (tip: use Quicktime on a PC to verify your files) [...]

DVD Catalyst on the MAC, sort of

Wednesday, April 14th, 2010

DVD Catalyst is currently only available for Windows-based computers. While some people have reported that it works on Linux by use of the Wine windows-compatibility layer, not all the features and options work.
To use DVD Catalyst on an Apple computer or laptop, there are a few options to make things work.

DVD Catalyst 3 Product Tour (Part 1)

Sunday, March 21st, 2010

DVD Catalyst was created to fulfill a need for features in conversion tools we could not find in any other product. Because of this, DVD Catalyst 3 is a bit different in how things work. With this tour we will try and explain how easy it is to get started, as well as a detailed [...]

99 Tracks found, restarted scanning etc.

Wednesday, October 21st, 2009

When DVD Catalyst reports that it has found 99 tracks on a DVD, this is due to a protection system on the DVD. ARCCOS, as it is nicely called, is a non-standard protection system mostly used by Sony for high-profile movies. The protection system generates a lot of “fake” tracks on the DVD, and adjusts [...]

DVD Catalyst 3.83 (3.83.1) Update

Thursday, September 24th, 2009

DVD Catalyst 3 Updated to v3.83.1

Device not listed in DVD Catalyst

Sunday, September 6th, 2009

Because new devices come out every day, as well as devices that exist under one name, and some cellphone company decides the name isnt cool enough so they rebrand it, it is impossible to list every single device on the planet in DVD Catalyst. While already DVD Catalyst has profiles for 100’s of different devices, [...]

What is AnyDVD?

Sunday, August 9th, 2009

One of the most powerful tools that works with DVD Catalyst is AnyDVD.

How to update DVD Catalyst 3 to the latest version

Sunday, July 19th, 2009

To update DVD Catalyst 3 to the latest version, all that needs to be done is to click on the (big) cat-eyes on the top left in the program.

Email us

Monday, July 6th, 2009

The “Email us” menu item in DVD Catalyst is the preferred method of contacting us.

Support

Monday, July 6th, 2009

“We provide support the way we would like to receive it”